|
GRI
Indicator
|
Location
|
|
Strategy
and Analysis
|
|
|
1.1
|
Statement
from the CEO.
|
AR
Introduction
|
|
1.2
|
Description
of key impacts, risks, and opportunities.
|
AR
pgs 1-56
|
|
Organization
Profile
|
|
|
2.1
|
Name
of organization.
|
IFC
(International Finance Corporation)
|
|
2.2
|
Primary
brands, products, and/or services.
|
AR
pgs 64-76
|
|
2.3
|
Operational
structure of the organization, including main divisions, operating companies,
subsidiaries, and joint ventures.
|
About
IFC
|
|
2.4
|
Location
of organization’s headquarters
|
Washington,
D.C. (USA)
|
|
2.5
|
Number
of countries where the organization operates, and names of countries with
either major operations or that are specifically relevant to the
sustainability issues covered in the report.
|
About
IFC
|
|
2.6
|
Nature
of ownership and legal form.
|
AR
pgs 90-91
About
IFC
|
|
2.7
|
Markets
served (including geographic breakdown, sectors served, and types of
customers/beneficiaries).
|
AR
pgs 8-13
About
IFC
|
|
2.8
|
Scale
of the reporting organization.
|
AR
overleaf, pgs 65-69
About
IFC
|
|
2.9
|
Significant
changes during the reporting period regarding size, structure, or ownership.
|
There
were no significant changes during this reporting period.
|
|
2.10
|
Awards
received in the reporting period.
|
As
a multilateral development institution, IFC promotes excellence in the
markets where it operates. The good work of the Corporation is recognized
from time to time through awards to individual staff and projects. This is
not tracked or reported in a systematic way.
|
|
Report
profile
|
|
|
3.1
|
Reporting
period (e.g., fiscal/calendar year) for information provided.
|
1
July 2010–30 June 2011
|
|
3.2
|
Date
of most recent previous report (if any).
|
September
2010
|
|
3.3
|
Reporting
cycle (annual, biennial, etc.)
|
Annual
|
|
3.4
|
Contact
point for questions regarding the report or its contents.
|
Contacts
|
|
Report
Scope and Boundary
|
|
|
3.5
|
Process
for defining report content.
|
The
scope of the report is defined by IFC’s Management Group and Board of
Directors in line with international reporting standards.
|
|
3.6
|
Boundary
of the report (e.g., countries, divisions, subsidiaries, leased facilities,
joint ventures, suppliers). See GRI Boundary Protocol for further guidance.
|
IFC’s
Annual Report combines reporting on the Corporation’s financial performance,
development effectiveness, sustainability, and donor-funded advisory
services. It also includes information regarding governance, corporate
strategy, operations, and workplace.
|
|
3.7
|
State
any specific limitations on the scope or boundary of the report (see
completeness principle for explanation of scope).
|
IFC
does not report on the performance of individual investments in its
portfolio. Descriptions of individual investments can be found at IFC
Project Disclosure.
|
|
3.8
|
Basis
for reporting on joint ventures, subsidiaries, leased facilities, outsourced
operations, and other entities that can significantly affect comparability
from period to period and/or between organizations.
|
AR
pgs 69, 81-86, and Financial Statements.
IFC
Project Disclosure
IFC Footprint Program
|
|
3.9
|
Data
measurement techniques and the bases of calculations, including assumptions
and techniques underlying estimations applied to the compilation of the
Indicators and other information in the report. Explain any decisions not to
apply, or to substantially diverge from, the GRI Indicator Protocols.
|
AR
pgs 81-86
IFC Results Measurement Portal
IFC Footprint Program
|
|
3.10
|
Explanation
of the effect of any re-statements of information provided in earlier
reports, and the reasons for such re-statement (e.g., mergers/acquisitions,
change of base years/periods, nature of business, measurement methods).
|
There
were no restatements of information in FY10.
|
|
3.11
|
Significant
changes from previous reporting periods in the scope, boundary, or
measurement methods applied in the report.
|
There
are no changes to report in FY11.
|
|
3.12
|
Table
identifying the location of the Standard Disclosures in the report.
|
See
GRI Index at Annual
Report
|
|
Assurance
|
|
|
3.13
|
Policy
and current practice with regard to seeking external assurance for the
report.
|
AR
pgs 92-93
|
|
Governance
|
|
|
4.1
|
Governance
structure of the organization, including committees under the highest
governance body responsible for specific tasks, such as setting strategy or
organizational oversight.
|
About
IFC
|
|
4.2
|
Indicate
whether the Chair of the highest governance body is also an executive
officer.
|
About
IFC
|
|
4.3
|
For
organizations that have a unitary board structure, state the number and
gender of members of the highest governance body that are independent and/or
non-executive members.
|
See
"IFC
Articles of Agreement, Article IV"
|
|
4.4
|
Mechanisms
for shareholders and employees to provide recommendations or direction to the
highest governance body.
|
See
"IFC
Articles of Agreement"
The World Bank Group Staff Association represents and protects the rights and
interests of World Bank Group staff to Management and the Board of Directors.
|
|
4.5
|
Linkage
between compensation for members of the highest governance body, senior
managers, and executives (including departure arrangements), and the
organization’s performance (including social and environmental performance).
|
AR
pgs 88-91
|
|
4.6
|
Processes
in place for the highest governance body to ensure conflicts of interest are
avoided.
|
See
Code
of Conduct for Board Officials, November 2007
and www.worldbank.org/ethics
|
|
4.7
|
Process
for determining the composition, qualifications, and expertise of the members
of the highest governance body and its committees, including any
consideration of gender and other indicators of diversity.
|
See
"IFC
Articles of Agreement, Article IV"
|
|
4.8
|
Internally
developed statements of mission or values, codes of conduct, and principles
relevant to economic, environmental, and social performance and the status of
their implementation.
|
AR
pgs 58-59, 72-73, 78-80
About
IFC
IFC Sustainability Website
|
|
4.9
|
Procedures
of the highest governance body for overseeing the organization’s
identification and management of economic, environmental, and social
performance, including relevant risks and opportunities, and adherence or
compliance with internationally agreed standards, codes of conduct, and
principles.
|
AR
pgs 72-73, 90-91, 96-97
About
IFC
IFC Sustainability Website
|
|
4.10
|
Processes
for evaluating the highest governance body’s own performance, particularly
with respect to economic, environmental, and social performance.
|
About
IFC and "Boards
of Directors"
|
|
4.11
|
Explanation
of whether and how the precautionary approach or principle is addressed by
the organization.
|
IFC
applies the precautionary principle through its Performance Standards on
Environmental and Social Sustainability. These require that IFC and its
clients anticipate risks to people and the environment related to investments
and take steps to mitigate these.
IFC Sustainability Website
|
|
4.12
|
Externally
developed economic, environmental, and social charters, principles, or other
initiatives to which the organization subscribes or endorses.
|
IFC
endorses the Equator Principles, which are based on its Performance Standards.
The Corporation is also a signatory of the Corporate Governance Approach
Statement by Development Finance Institutions.
|
|
4.13
|
Memberships
in associations (such as industry associations) and/or national/international
advocacy organizations in which the organization: * Has positions in
governance bodies; * Participates in projects or committees; * Provides
substantive funding beyond routine membership dues; or * Views membership as
strategic.
|
AR
pgs 74-76
|
|
Stakeholder
Engagement
|
|
|
4.14
|
List
of stakeholder groups engaged by the organization.
|
AR
pgs 72-76, 101
|
|
4.15
|
Basis
for identification and selection of stakeholders with whom to engage.
|
AR
pgs 72-76, 104-105
|
|
4.16
|
Approaches
to stakeholder engagement, including frequency of engagement by type and by
stakeholder group.
|
AR
pgs 72-76, 104-105
|
|
4.17
|
Key
topics and concerns that have been raised through stakeholder engagement, and
how the organization has responded to those key topics and concerns,
including through its reporting.
|
AR
pgs 72-76, 104-105
|
|
DISCLOSURE OF
MANAGEMENT APPROACH
|
|
|
Economic.
|
AR
pgs 9-11
IFC Results Measurement Portal
|
|
Environmental.
|
AR
pgs 68, 72, 96-99
IFC Sustainability Website
|
|
Social:
Labor Practices and Decent Work.
|
AR
pgs 72, 96-97
IFC Sustainability Website
|
|
Social:
Human Rights.
|
AR
pgs 72, 92-93, 96-97
IFC Sustainability Website
|
|
Social:
Society.
|
AR
pgs 72, 96-97
IFC Sustainability Website
|
|
Social:
Product Responsibility.
|
AR pgs 60-61, PR1-PR9
|
|
Economic
Performance
|
|
|
EC1
|
Direct
economic value generated and distributed, including revenues, operating
costs, employee compensation, donations and other community investments,
retained earnings, and payments to capital providers and governments.
|
AR
pgs 9-13, 88-89
Annual
Report
Financial Statements
|
|
EC2
|
Financial
implications and other risks and opportunities for the organization’s
activities due to climate change.
|
AR
pgs 25, 35, 39, 59
Climate
Business Website
|
|
EC3
|
Coverage
of the organization’s defined benefit plan obligations.
|
IFC’s
pension is part of the World Bank Group plan. See "Compensation
and Benefits"
|
|
EC4
|
Significant
financial assistance received from government.
|
AR
pg 75
|
|
Market
Presence
|
|
|
EC5
|
Range
of ratios of standard entry level wage by gender compared to local minimum
wage at significant locations of operation.
|
AR
pgs 88-89
|
|
EC6
|
Policy,
practices, and proportion of spending on locally-based suppliers at
significant locations of operation.
|
See
World Bank Procurement Website
|
|
EC7
|
Procedures
for local hiring and proportion of senior management hired from the local
community at significant locations of operation.
|
AR
pgs 88-89
|
|
Indirect
Economic Impacts
|
|
|
EC8
|
Development
and impact of infrastructure investments and services provided primarily for
public benefit through commercial, in-kind, or pro bono engagement.
|
AR
pgs 8-13, 81-86
IFC Results Measurement Portal
|
|
EC9
|
Understanding
and describing significant indirect economic impacts, including the extent of
impacts.
|
IFC Results Measurement Portal
|
|
Environmental
|
|
|
EN1
|
Materials
used by weight or volume.
|
IFC
Footprint: Performance
Data
|
|
EN2
|
Percentage
of materials used that are recycled input materials.
|
IFC
Footprint: Performance
Data
|
|
EN3
|
Direct
energy consumption by primary energy source.
|
IFC
Footprint: Performance
Data
|
|
EN4
|
Indirect
energy consumption by primary source.
|
IFC
Footprint: Performance
Data
|
|
EN5
|
Energy
saved due to conservation and efficiency improvements.
|
IFC
Footprint: Performance
Data
|
|
EN6
|
Initiatives
to provide energy-efficient or renewable energy based products and services,
and reductions in energy requirements as a result of these initiatives.
|
See
"Identifying
Climate Change Business Risks and Opportunities"
|
|
EN7
|
Initiatives
to reduce indirect energy consumption and reductions achieved.
|
IFC
Footprint: Performance
Data
|
|
EN8
|
Total
water withdrawal by source.
|
IFC
Footprint: Performance
Data
|
|
EN9
|
Water
sources significantly affected by withdrawal of water.
|
IFC’s
operations do not require significant use of water.
|
|
EN10
|
Percentage
and total volume of water recycled and reused.
|
IFC
depends on local infrastructure and services for its water supply.
|
|
EN11
|
Location
and size of land owned, leased, managed in, or adjacent to, protected areas
and areas of high biodiversity value outside protected areas.
|
IFC’s
offices are located in urban areas.
|
|
EN12
|
Description
of significant impacts of activities, products, and services on biodiversity
in protected areas and areas of high biodiversity value outside protected
areas.
|
Where
IFC’s investments have a significant impact on biodiversity, this is
disclosed in the Environmental and Social Review Summary published online for
individual projects.
|
|
EN13
|
Habitats
protected or restored.
|
www.ifc.org/biodiversity
|
|
EN14
|
Strategies,
current actions, and future plans for managing impacts on biodiversity.
|
www.ifc.org/biodiversity
IFC Sustainability Policy
and Performance Standards
|
|
EN15
|
Number
of IUCN Red List species and national conservation list species with habitats
in areas affected by operations, by level of extinction risk.
|
IFC’s
offices are located in urban areas. Where IFC’s investments have impacts
related to this indicator, they are disclosed in the Environmental and Social
Review Summary published online for individual
projects.
|
|
EN16
|
Total
direct and indirect greenhouse gas emissions by weight.
|
IFC
Footprint: Performance
Data
|
|
EN17
|
Other
relevant indirect greenhouse gas emissions by weight.
|
IFC
Footprint: Performance
Data
|
|
EN18
|
Initiatives
to reduce greenhouse gas emissions and reductions achieved.
|
IFC
Footprint: Performance
Data
|
|
EN19
|
Emissions
of ozone-depleting substances by weight.
|
IFC
Footprint: Performance
Data
|
|
EN20
|
NOx,
SOx, and other significant air emissions by type and weight.
|
IFC
Footprint: Performance
Data
|
|
EN21
|
Total
water discharge by quality and destination.
|
This
information is not currently tracked for IFC’s operations. IFC’s offices are
located in urban areas and depend on local infrastructure and services.
|
|
EN22
|
Total
weight of waste by type and disposal method.
|
IFC
Footprint: Performance
Data
|
|
EN23
|
Total
number and volume of significant spills.
|
IFC’s
direct operations as a financial institution do not include activities for
which this indicator would be material. Aggregate information for the
Corporation’s investment portfolio is not currently available.
|
|
EN24
|
Weight
of transported, imported, exported, or treated waste deemed hazardous under
the terms of the Basel Convention Annex I, II, III, and VIII, and percentage
of transported waste shipped internationally.
|
IFC’s
direct operations as a financial institution do not include activities for
which this indicator would be relevant. Aggregate information for the
Corporation’s investment portfolio is not currently available.
|
|
EN25
|
Identity,
size, protected status, and biodiversity value of water bodies and related
habitats significantly affected by the reporting organization’s discharges of
water and runoff.
|
IFC’s
offices are located in urban areas and depend on local infrastructure and
services.
|
|
EN26
|
Initiatives
to mitigate environmental impacts of products and services, and extent of
impact mitigation.
|
IFC Sustainability Website
IFC Sustainability Policy
and Performance Standards
|
|
EN27
|
Percentage
of products sold and their packaging materials that are reclaimed by
category.
|
IFC’s
direct operations as a financial institution do not include activities for
which this indicator would be relevant.
|
|
EN28
|
Monetary
value of significant fines and total number of non-monetary sanctions for
non-compliance with environmental laws and regulations.
|
IFC’s
direct operations as a financial institution do not include activities for
which this indicator would be material. In its investments, IFC promotes
transparency by clients and partners with regard to sustainability and
significant impacts of projects.
See IFC Sustainability Website
|
|
EN29
|
Significant
environmental impacts of transporting products and other goods and materials
used for the organization’s operations, and transporting members of the
workforce.
|
IFC’s
direct operations as a financial institution do not include activities for
which this indicator would be material.
|
|
EN30
|
Total
environmental protection expenditures and investments by type.
|
AR
pgs 10-13, 25, 35, 39, 59
|
|
Social
Performance: Labor Practices and Decent Work
|
|
|
LA1
|
Total
workforce by employment type, employment contract, and region, broken down by
gender.
|
AR
pgs 65, 88-89
|
|
LA2
|
Total
number and rate of new employee hires and employee turnover by age group,
gender, and region.
|
AR
pgs 88-89
|
|
LA3
|
Benefits
provided to full-time employees that are not provided to temporary or
part-time employees, by major operations.
|
AR
pgs 88-89
See World Bank Group "Compensation
and Benefits"
|
|
LA4
|
Percentage
of employees covered by collective bargaining agreements.
|
The
World Bank Group Staff Association represents and protects the rights and
interests of all World Bank Group staff to Management and the Board of
Directors.
|
|
LA5
|
Minimum
notice period(s) regarding significant operational changes, including whether
it is specified in collective agreements.
|
The
World Bank Group’s Principles of Staff Employment set out the duties and
obligations of IFC management and staff members. These are defined more
explicitly in the Staff Manual, which includes procedures for Organization
and Personnel Management.
|
|
LA6
|
Percentage
of total workforce represented in formal joint management-worker health and
safety committees that help monitor and advise on occupational health and
safety programs.
|
The
World Bank Health Services Department actively engages with the Staff
Association’s Health Issues Working Group, which represents the interests of
all IFC staff in the design and improvement of occupational health promotion
programs.
|
|
LA7
|
Rates
of injury, occupational diseases, lost days, and absenteeism, and number of
work-related fatalities by region and by gender.
|
This
information is currently not publicly reported.
|
|
LA8
|
Education,
training, counseling, prevention, and risk-control programs in place to
assist workforce members, their families, or community members regarding
serious diseases.
|
IFC
staff benefit from an integrated health promotion program for the World Bank
Group. See "Health
Services"
|
|
LA9
|
Health
and safety topics covered in formal agreements with trade unions.
|
The
World Bank Group Staff Association represents staff concerns on a range of
issues including workplace health, the staff medical insurance plan, and
returning to work after illness.
|
|
LA10
|
Average
hours of training per year per employee by gender, and by employee category.
|
Working at
IFC
|
|
LA11
|
Programs
for skills management and lifelong learning that support the continued
employability of employees and assist them in managing career endings.
|
Working at
IFC
|
|
LA12
|
Percentage
of employees receiving regular performance and career development reviews, by
gender.
|
All
IFC staff participate in a performance management process that follows the
fiscal year cycle. The process enables alignment between business and
individual objectives, end-of-year evaluation, as well as staff-manager
communication.
|
|
LA13
|
Composition
of governance bodies and breakdown of employees per employee category
according to gender, age group, minority group membership, and other
indicators of diversity.
|
AR
pgs 65, 88-89
IFC’s
diverse management team at the end of FY 11 consisted of 7 men and 4 women
(36 % women).
IFC
also has Women's Networks, which consist of female staff who have a shared
interest in the recruitment, development, and retention of talented women in
the organization.
|
|
LA14
|
Ratio
of basic salary and remuneration of women to men by employee category, by
significant locations of operation.
|
IFC’s
compensation system is designed to ensure equal pay for equal work. IFC
periodically conducts equal pay reviews/audits to avoid/redress any pay gaps
accordingly.
|
|
LA15
|
Return
to work and retention rates after parental leave, by gender.
|
Almost
all women who took maternity leave in FY10 returned to work and were employed
for at least 12 months following their return from maternity leave.
|
|
Social
Performance: Human Rights
|
|
|
HR1
|
Percentage
and total number of significant investment agreements and contracts that
include clauses incorporating human rights concerns, or that have undergone
human rights screening.
|
Due
diligence against IFC’s
Performance Standards enables clients to address many relevant Human
Rights issues in their projects.
|
|
HR2
|
Percentage
of significant suppliers, contractors and other business partners that have
undergone human rights screening, and actions taken.
|
See
World Bank Procurement
Policies
|
|
HR3
|
Total
hours of employee training on policies and procedures concerning aspects of
human rights that are relevant to operations, including the percentage of
employees trained.
|
All
IFC staff are expected to participate in training on IFC’s Sustainability Policy
and Performance Standards. Specific information is currently not
available for this indicator.
|
|
HR4
|
Total
number of incidents of discrimination and corrective actions taken.
|
This
information is currently not publicly reported.
|
|
HR5
|
Operations
and significant suppliers identified in which the right to exercise freedom
of association and collective bargaining may be violated or at significant
risk, and actions taken to support these rights.
|
This
indicator is addressed by IFC’s Performance
Standard 2 on Labor and Working Conditions. Where an IFC investment
contains a significant risk in this regard, information about the risk and
corrective actions are disclosed in the Environmental and Social Review
Summary published online for individual
projects.
|
|
HR6
|
Operations
and significant suppliers identified as having significant risk for incidents
of child labor, and measures taken to contribute to the effective abolition
of child labor.
|
See
HR5
|
|
HR7
|
Operations
and significant suppliers identified as having significant risk for incidents
of forced or compulsory labor, and measures to contribute to the elimination
of all forms of forced or compulsory labor.
|
See
HR5
|
|
HR8
|
Percentage
of security personnel trained in the organization’s policies or procedures
concerning aspects of human rights that are relevant to operations.
|
Information
is currently not available for this indicator.
|
|
HR9
|
Total
number of incidents of violations involving rights of indigenous people and
actions taken.
|
This
indicator is addressed by IFC’s Performance
Standard 7 on Indigenous Peoples. Where an IFC investment contains a
significant risk in this regard, information about the risk and corrective
actions are disclosed in the Environmental and Social Review Summary
published online for individual
projects.
|
|
HR10
|
Percentage
and total number of operations that have been subject to human rights reviews
and/or impact assessments.
|
AR
pgs 92-93
For
the majority of projects with defined environmental and social risks,
Environmental and Social Impact Assessments (ESIAs) are required. These cover
broad areas of human rights relevant to business operations. Additional human
rights methodology is offered, and may be appropriate, in certain
circumstances.
|
|
HR11
|
Number
of grievances related to human rights filed, addressed and resolved through formal
grievance
mechanisms.
|
AR
pgs 92-93
A
number of accountability mechanisms are available for human rights-related
grievances. Where there are Affected
Communities, the Performance
Standards require clients to establish an independent system to receive
and facilitate resolution of concerns and grievances about the client’s
environmental and social performance.
Individuals and communities affected by IFC-supported business
activities with grievances related to IFC’s procedures and actions, also have
access to the independent oversight authority of the Office of the Compliance Advisor/ Ombudsman.
|
|
Social
Performance: Society
|
|
|
SO1
|
Percentage
of operations with implemented local community engagement, impact
assessments, and development programs.
|
This
indicator is addressed by IFC’s Performance
Standard 1 on Assessment and Management on Environmental and Social Risks
and Impacts; Performance
Standard 4 on Community Health, Safety, and Security; Performance
Standard 5 on Land Acquisition and Involuntary Resettlement; and Performance
Standard 7 on Indigenous Peoples, when applicable. Where an IFC
investment contains a significant risk in this regard, information about the
risk and corrective actions are disclosed in the Environmental and Social
Review Summary published online for individual
projects.
|
|
SO2
|
Percentage
and total number of business units analyzed for risks related to corruption.
|
See
World Bank Group Integrity Vice Presidency www.worldbank.org/integrity
|
|
SO3
|
Percentage
of employees trained in organization’s anti-corruption policies and
procedures.
|
All
IFC staff receive training on the World Bank Group’s anti-corruption policies
and procedures. This is provided through a dedicated e-learning course.
|
|
SO4
|
Actions
taken in response to incidents of corruption.
|
See
"Combating Fraud and
Corruption"
|
|
SO5
|
Public
policy positions and participation in public policy development and lobbying.
|
IFC
promotes principles of sustainable private sector development in the
countries where it operates, including through public-private partnerships.
IFC’s Articles
of Agreement prevent interference in the political affairs of any member
country.
|
|
SO6
|
Total
value of financial and in-kind contributions to political parties,
politicians, and related institutions by country.
|
IFC’s
Articles
of Agreement prevent interference in the political affairs of any member
country.
|
|
SO7
|
Total
number of legal actions for anti-competitive behavior, anti-trust, and
monopoly practices and their outcomes.
|
IFC’s
operations as a financial institution do not include activities for which
this indicator would be material.
|
|
SO8
|
Monetary
value of significant fines and total number of non-monetary sanctions for
non-compliance with laws and regulations.
|
IFC
requires that its investments comply with local laws and regulations. IFC’s Articles
of Agreement provide certain immunities to the Corporation as a
multilateral development institution.
|
|
SO9
|
Operations
with significant potential or actual negative impacts on local communities.
|
This
indicator is addressed by IFC’s Performance
Standard 1 on Assessment and Management on Environmental and Social Risks
and Impacts; Performance
Standard 4 on Community Health, Safety, and Security; Performance
Standard 5 on Land Acquisition and Involuntary Resettlement; and Performance
Standard 7 on Indigenous Peoples, when applicable. Where an IFC
investment contains a significant risk in this regard, information about the
risk and corrective actions are disclosed in the Environmental and Social
Review Summary published online for individual
projects.
IFC
Project Disclosure
|
|
SO10
|
Prevention
and mitigation measures implemented in operations with significant potential
or actual negative impacts on local communities.
|
This
indicator is addressed by IFC’s Performance
Standard 1 on Assessment and Management on Environmental and Social Risks
and Impacts; Performance
Standard 4 on Community Health, Safety, and Security; Performance
Standard 5 on Land Acquisition and Involuntary Resettlement; and Performance
Standard 7 on Indigenous Peoples, when applicable. Where an IFC
investment contains a significant risk in this regard, information about the
risk and corrective actions are disclosed in the Environmental and Social
Review Summary published online for individual
projects.
IFC
Project Disclosure
|
|
Social
Performance: Product Responsibility
|
|
|
PR1
|
Life
cycle stages in which health and safety impacts of products and services are
assessed for improvement, and percentage of significant products and services
categories subject to such procedures.
|
IFC’s
operations as a financial institution do not include activities for which
this indicator would be material.
|
|
PR2
|
Total
number of incidents of non-compliance with regulations and voluntary codes
concerning health and safety impacts of products and services during their
life cycle, by type of outcomes.
|
See
PR1
|
|
PR3
|
Type
of product and service information required by procedures, and percentage of
significant products and services subject to such information requirements.
|
IFC’s
operations as a financial institution do not include activities for which
this indicator would be material.
|
|
PR4
|
Total
number of incidents of non-compliance with regulations and voluntary codes
concerning product and service information and labeling, by type of outcomes.
|
See
PR3
|
|
PR5
|
Practices
related to customer satisfaction, including results of surveys measuring
customer satisfaction.
|
IFC
conducts an annual client survey as well as surveys to assess donor
satisfaction with advisory services. The results of these surveys are not
currently publicly reported but are used to improve IFC’s services and
procedures.
|
|
PR6
|
Programs
for adherence to laws, standards, and voluntary codes related to marketing
communications, including advertising, promotion, and sponsorship.
|
IFC’s
operations as a financial institution do not include activities for which
this indicator would be material.
|
|
PR7
|
Total
number of incidents of non-compliance with regulations and voluntary codes
concerning marketing communications, including advertising, promotion, and
sponsorship by type of outcomes.
|
See
PR6
|
|
PR8
|
Total
number of substantiated complaints regarding breaches of customer privacy and
losses of customer data.
|
See
PR6
|
|
PR9
|
Monetary
value of significant fines for non-compliance with laws and regulations
concerning the provision and use of products and services.
|
See
SO8 and PR6
|